dv77 Privacy Policy
This Privacy Policy explains how dv77 collects, uses, stores, and protects the personal data of players and visitors across Bangladesh. We are committed to handling your information with transparency, care, and the highest standards of data security.
How dv77 Handles Your Data
Every decision dv77 makes about personal data is guided by six core principles. These are the commitments we hold ourselves to as custodians of your information.
We tell you exactly what data we collect, why we collect it, and how it is used. There are no hidden data practices at dv77. This Privacy Policy is the complete and accurate account of how your personal information is handled.
Data collected for one purpose is not silently repurposed for another. If dv77 ever needs to use your data in a new way, we will inform you and, where required, seek your explicit consent before proceeding.
We only collect the personal data that is strictly necessary to provide our services. We do not gather information speculatively or in excess of what is required for account management, identity verification, and legal compliance.
All personal data stored on dv77 servers is protected by 256-bit TLS encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised personnel on a strict need-to-know basis.
You have meaningful rights over your personal data, including the right to access, correct, and request deletion of your information. dv77 provides a clear process for exercising these rights at no cost to you.
We do not keep your personal data longer than necessary. Retention periods are defined by legal obligations and operational need. Data that no longer serves a legitimate purpose is securely deleted or anonymised.
This Privacy Policy ("Policy") applies to all personal data processed by dv77 ("we", "us", "our") in connection with your use of the dv77 website at dv77.io and all associated services. By registering an account or continuing to use the dv77 platform, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described here, please do not use our services.
Who We Are
dv77 is an online betting and casino platform ("Platform") serving players across Bangladesh. The dv77 platform is accessible at dv77.io and provides sports betting (including cricket, football, kabaddi, and other markets), live casino games, slot games, crash games, and related promotional services.
For the purposes of this Privacy Policy, dv77 acts as the data controller — that is, the entity that determines the purposes and means by which personal data is collected and processed. When you create an account on dv77, deposit funds, place a wager, or simply browse the platform, dv77 becomes responsible for the personal data associated with those activities.
All data-related enquiries, requests, and complaints should be directed to the dv77 data team using the contact details set out in Section 14 of this Policy.
Data We Collect
dv77 collects personal data in the following categories. The specific data points collected depend on the nature of your interaction with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, National ID or passport number | Registration & KYC verification |
| Contact Data | Mobile number, email address, residential address (Dhaka, Chittagong, Sylhet, etc.) | Registration & account updates |
| Financial Data | bKash / Nagad / Rocket wallet number, bank account details, transaction history, deposit and withdrawal amounts in BDT | Deposits, withdrawals & KYC |
| Gaming Data | Bet history, game sessions, wager amounts, win/loss records, bonus usage | During active play |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Every platform visit |
| Communications Data | Support ticket content, live chat transcripts, email correspondence with dv77 | Support interactions |
| Verification Documents | Copies of government-issued photo ID, proof of address, payment method screenshots | KYC & enhanced due diligence |
dv77 does not collect sensitive personal data such as biometric data, health information, religious or political beliefs, or racial or ethnic origin, except where explicitly required by applicable legal obligations.
How We Collect Your Data
dv77 collects personal data through the following channels:
- Directly from you: When you complete the registration form, submit KYC documents, contact support, update your account profile, or enter personal details in the cashier.
- Automatically via technology: When you access the dv77 platform, our servers automatically record technical data including your IP address, device identifiers, browser fingerprint, and session activity. Cookies and similar tracking technologies also collect behavioural data as described in Section 7.
- From payment processors: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant payment provider shares transaction confirmation data with dv77 for cashier reconciliation and fraud prevention purposes.
- From identity verification partners: Where dv77 uses a third-party KYC service to verify the authenticity of documents you submit, that provider may share the outcome of verification checks (pass/fail) and flagged risk indicators with dv77.
- From game providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may pass session and outcome data back to dv77 for bet settlement and dispute resolution purposes.
Why We Use Your Data
dv77 processes personal data for the following specific purposes:
- Account creation and management: To register your player account, maintain your profile, and provide you with access to all dv77 services.
- Identity verification (KYC): To confirm your identity, verify your age (21+), and comply with anti-money-laundering obligations before processing withdrawals or granting enhanced account features.
- Payment processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate financial records for your account.
- Service delivery: To provide betting and casino services, settle wagers, credit winnings, apply bonuses, and resolve disputes.
- Fraud prevention and security: To detect and prevent fraudulent activity, duplicate accounts, money laundering, and other prohibited conduct outlined in the dv77 Terms and Conditions.
- Customer support: To respond to your enquiries, resolve account issues, and improve the quality of our support services.
- Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit, and cool-off requests.
- Marketing communications: Where you have given explicit consent, to send promotional offers, bonus notifications, and platform updates. You may withdraw this consent at any time by contacting [email protected].
- Platform improvement: To analyse aggregated, anonymised usage data in order to improve the dv77 user experience, optimise platform performance, and develop new features.
- Legal compliance: To comply with applicable legal obligations, respond to lawful requests from authorities, and maintain records as required by law.
Legal Bases for Processing
dv77 processes your personal data on one or more of the following legal bases:
- Contractual necessity: Processing required to fulfil our obligations under the player agreement — including account registration, bet settlement, and payment processing.
- Legal obligation: Processing required to comply with anti-money-laundering regulations, age verification requirements, and other applicable legal duties.
- Legitimate interests: Processing carried out in dv77's legitimate interest — such as fraud prevention, platform security, and improving the quality of our services — where those interests are not overridden by your fundamental rights.
- Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional personalisation features. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Sharing Your Data
dv77 does not sell your personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive transaction data necessary to process your deposits and withdrawals. Each payment partner operates under its own privacy terms.
- KYC and identity verification providers: Third-party verification services receive the identity documents you submit during the KYC process. These providers are contractually bound to process your data only for the purpose of identity verification.
- Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios receive the minimum data necessary to deliver their games and settle outcomes on the dv77 platform.
- Fraud prevention and compliance partners: Anti-fraud and risk management service providers receive technical and behavioural data to assist in identifying suspicious activity, subject to strict data processing agreements.
- Legal and regulatory authorities: dv77 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law or in response to a valid legal order. dv77 will notify you of such a disclosure where legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of substantially all dv77's assets, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any material changes to data handling practices that may result.
All third parties with whom dv77 shares personal data are required to handle that data in accordance with applicable data protection standards. dv77 does not permit its data-sharing partners to use your personal data for their own independent marketing purposes.
Cookies & Tracking Technologies
dv77 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on dv77:
- Strictly necessary cookies: These are essential for the dv77 platform to function. They enable features such as maintaining your login session, storing your language preference, and keeping your cashier basket intact. These cookies cannot be disabled without breaking core platform functionality.
- Performance and analytics cookies: These cookies collect anonymised data about how visitors use the dv77 platform — which pages are visited most frequently, where users encounter errors, and how long sessions last. This data is used exclusively to improve platform performance and user experience.
- Functional cookies: These cookies remember preferences and personalisation choices you make on dv77, such as preferred deposit method or display settings, to provide a more tailored experience on subsequent visits.
- Responsible gaming cookies: These cookies support the operation of session time reminders, cool-off timers, and self-exclusion status checks to help dv77 deliver responsible gaming tools consistently.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core dv77 services. dv77 does not use third-party advertising or retargeting cookies.
Data Retention
dv77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:
- Active account data: Retained for the full duration of your account's active status and for a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
- KYC and identity documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable law.
- Transaction and betting records: Retained for a minimum of five (5) years to support dispute resolution, audit, and regulatory compliance obligations.
- Support communications: Retained for three (3) years from the date of the most recent communication in a support thread, after which they are securely deleted unless the matter remains unresolved or is subject to legal proceedings.
- Marketing consent records: Retained for as long as you remain subscribed to marketing communications, plus three (3) years to evidence the history of consent for compliance purposes.
- Technical and session logs: Retained for a maximum of twelve (12) months from the date of generation, after which they are automatically purged from dv77 systems.
When personal data reaches the end of its applicable retention period, dv77 will either securely delete it or irreversibly anonymise it so that it can no longer be linked to you as an individual.
Data Security
dv77 implements a layered approach to data security designed to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. Our security measures include:
- Encryption in transit: All data exchanged between your device and the dv77 platform is encrypted using 256-bit TLS (Transport Layer Security). You should always see a padlock icon and "https" in your browser address bar when using dv77.
- Encryption at rest: Personal data and financial records stored on dv77 servers are encrypted at rest using AES-256 encryption.
- Access controls: Access to personal data is restricted to dv77 personnel and authorised third-party processors who have a verified, documented need to access that data. Access rights are reviewed and revoked when no longer required.
- Segregated player funds: Player account balances are held in accounts segregated from dv77's own operational funds, reducing the risk of player funds being affected by operational financial events.
- Intrusion detection and monitoring: dv77 systems are monitored continuously for suspicious access patterns, brute-force attempts, and other potential security threats.
- Incident response: dv77 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to affected individuals, dv77 will notify affected players without undue delay.
While dv77 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your dv77 login credentials confidential and to notify dv77 immediately at [email protected] if you suspect your account has been compromised.
Your Rights
As a dv77 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with a clear description of your request. dv77 will respond within 30 days:
Request a copy of the personal data dv77 holds about you, along with information on how it is being used.
Request correction of inaccurate or incomplete personal data held on your dv77 account.
Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations.
Request that dv77 temporarily restrict processing of your data while a dispute or correction request is being resolved.
Request a structured, machine-readable copy of personal data you have provided to dv77, where technically feasible.
Object to processing carried out on the basis of legitimate interests, including profiling or direct marketing.
Please note that some rights may be limited where dv77 is required to retain or process data to comply with a legal obligation, to establish or defend legal claims, or to protect the rights of other individuals. dv77 will explain the reason for any limitation when responding to your request.
Children & Minors
The dv77 platform is strictly for adults aged 21 and above. dv77 does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If you are under 21 years of age, you must not register an account or use any dv77 services.
If dv77 becomes aware that personal data belonging to a person under 21 has been collected — whether through a registration made with a false date of birth or by any other means — that account will be immediately suspended, all associated balances will be frozen pending investigation, and the relevant personal data will be deleted or anonymised to the extent permitted by applicable law.
Third-Party Services
The dv77 platform integrates with a number of third-party services to deliver its full range of products. While dv77 takes care to work only with reputable partners who maintain appropriate data protection standards, each third-party provider operates under its own privacy policy and dv77 cannot be held responsible for the data practices of those third parties.
Third-party services currently integrated with dv77 include game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processing partners (bKash, Nagad, Rocket, Upay, and partner banks), and identity verification services. When you interact with content or payment interfaces delivered by these providers, your interaction data is subject to their respective privacy terms in addition to this Policy.
dv77 does not maintain third-party social media links, app store integrations, or external advertising networks on the platform. The dv77 website does not load third-party advertising scripts or share browsing behaviour with advertising platforms.
Updates to This Policy
dv77 reviews this Privacy Policy regularly and reserves the right to update it to reflect changes in our data practices, applicable legal requirements, or platform features. When material changes are made to this Policy — such as changes to the categories of data collected, new sharing arrangements with third parties, or material changes to retention periods — dv77 will notify registered players via the email address on file at least seven (7) days before the updated Policy takes effect.
The "Effective" date displayed at the top of this document indicates when the current version of the Policy came into force. It is your responsibility to review this Policy periodically. Continued use of the dv77 platform following notification of an updated Policy constitutes your acceptance of the revised terms.
The current version of the Privacy Policy is always available at dv77.io/privacy-policy. If you have questions about any updates or wish to understand how a specific change affects you, please contact [email protected] before continuing to use the platform.
Contact Us
For all data-related requests, including subject access requests, rectification requests, erasure requests, and general privacy enquiries, please contact the dv77 data team using the details below. Please include your registered email address and a clear description of your request so we can respond efficiently.
Privacy Enquiries: [email protected] — Please use the subject line "Privacy Request" followed by the nature of your enquiry (e.g., "Privacy Request – Access", "Privacy Request – Erasure"). dv77 aims to acknowledge all privacy-related requests within 48 hours and to provide a substantive response within 30 calendar days.
dv77 support is available 24 hours a day, 7 days a week. All communications are handled in English. Response times may be slightly longer during national public holidays in Bangladesh, including Eid, Pohela Boishakh, and Victory Day (December 16).
Ready to Explore dv77?
Your data is safe with us. Now that you understand how dv77 handles your privacy, dive into our games, check out the latest offers, or review our FAQ for any remaining questions.